TECHNICAL COMPETENCY AND SAFETY MANAGEMENT

The visible and obvious core of measurable hard skills required to deliver the service required. The Polar Tourism Qualifications (PTQ) Framework and individual syllabi outline the PTGA internal process. People may also bring external qualifications or their raw experience and training from within a company or organization and have this learning recognized.

LEADERSHIP, TEAMWORK AND COMMUNICATION

Finite and limited space and resource, shared living, closed teams, and continual ambiguity are four critical areas that separate polar work from most other work places on the planet. Frameworks, concepts and working models of leadership, follow-ship, teamwork and communication are vital to a high performing polar guide team. Frameworks and theory can be covered in PTGA on-line modules or via training with experts. Hard skills and application are inherent in any PTQ assessment involving human interaction or may be covered by company or organizational culture.

SUSTAINABILITY AND CONSERVATION

Issues of sustainability and conservation, while important to us as a profession, are absolutely critical to humankind. Common sense dictates that every lecture we give, every excursion, every kayak trip, every hike, every discussion is rooted in a deep passion and espousal of the need to operate sustainably and with a mind to conserving the places we visit. Concepts of sustainability and conservation must come from within but to add to this they are integral to PTGA membership, our Code of Conduct and in on-line modules. They can be found in any PTGA accredited company documentation and in our living association culture

CUSTOMER SERVICE AND GROUP MANAGEMENT

Customer service and group management concepts and skills are inherent in any PTQs involving human interaction.

NATURAL AND CULTURAL HISTORY INTERPRETATION

Critical to our role in polar tourism is the ability to learn, to teach, and share stories. Writer Paul Zweig maintains, stories may “constitute the original definition of what is worth talking about”. The social benefit of good interpretation is immeasurable as the values and norms that define our culture are shaped and supported by the very stories we tell.

While Interpretation and Presentation skills have their own PTQs, opportunities for continual professional development are everywhere from PTGA online modules, organization experts, peers and wider industry expert members of the PTGA.