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Faqs

FAQ’S

This page contains FAQ’s for Assessors, Guides as well as the general public, members, companies and interested parties.
Please use the buttons below to navigate to the relevant section of FAQ’s.

GENERAL

THE COMPANY I WORK FOR IS NOT AN ACCREDITED PROVIDER - CAN I STILL BE ASSESSED?

Yes, you can still be a member and seek assessments via Training and Assessment Providers.

POLAR QUALIFICATIONS (PQS)

HOW CAN I GET PQS?

If you work for an Accredited Provider company you can simply register your interest with your Operations Manager. You can contact one of our Training and Assessment Providers (TAPs) or contact us for any other information we may have at the time.

HOW CAN I GET TRAINING IN ANY OF THE PQ AREAS?
There are a number of ways you can get training to the PQ syllabus: 1. You can seek out any of our approved Training and Assessment Providers who advertise programs through the PTGA website. 2. If the Company you work for has a PTGA Assessor you can seek training through them as their internal training program probably uses the PQs as standards. 3. If the Company you work for or going to work for, has a training program you can ask them to focus on it.
IF I GAIN PQS AND GUIDE STATUS DO THEY LAST FOREVER?

As long as you are a financial member of the PTGA and continue the 4 yearly revalidation process they can. If either of these things expires you cannot claim your PQs as valid to any employer. See also FAQ What happens to my PQs/status if I want to take a break from the industry.

WHAT ARE THE ON-LINE MODULES FOR?

The online modules (also known as Virtual Learning Environment VLE) are short learning courses we have designed around different interest topics in polar tourism. They are not compulsory but if you are serious about having more to offer your clients then these modules target topics you may have a weakness in. By collecting more you can add them to your Pro-File and it is proof to any current or future employer you have done a range of extra study and made yourself more valuable.

I HAVE QUALIFICATIONS FROM SOMEWHERE ELSE – CAN I USE THEM?
You can present your qualifications or awards from anywhere else. First read through the Cross-credit matrix and see if your qualification is in there and if there are any ‘extra’ things to be done to ensure equivalency. If your award is not in there contact the PTGA Admin and you will need to send a copy of the syllabus and course content so we can check its equivalency and put it on the Matrix.
WHAT HAPPENS TO MY PQS AND GUIDE STATUS IF I WANT TO TAKE A BREAK FROM THE INDUSTRY?
If you are taking a break from guiding or direct industry involvement (trying another job/career, having family etc) and let your membership lapse (therefore your qualifications are no longer active or acknowledged) then you may put your qualifications ‘on hold’ until you require them in future. Qualifications can be put on hold for a maximum of four years from the date you sat your assessments or last revalidated. It is your responsibility to apply to PTGA requesting that your qualifications and status be put on hold. Please contact us with the dates you would like your qualifications/status on hold from/to. This must be done in advance and won’t be granted retrospectively. If less than four years has elapsed since your assessment or last revalidation and you decide to re-join the industry and PTGA, you will have to provide a strong portfolio of evidence to prove your continued currency. In addition, an Assessor will need to acknowledge overall competence in the workplace and identify any specific deficits which may need formal testing. If a qualification has been on hold for more than four years, you will be required to re-sit the assessment. Your PQs and Guide status will sit until your revalidation period comes up and if you don’t renew your membership and revalidation you will be removed from the system.
WHERE DO I LOG ALL OF MY EXPERIENCE?
Please download your PTGA log template to keep a record of your experience. The more detailed and current you keep this the easier and quicker the re-validation process will be.
WHAT IS WORKPLACE BASED ASSESSMENT?
We have chosen to use a Workplace Based Assessment scheme. We believe the best, and most natural, way to test a guides competence is to see them doing their ‘normal’ work. Of course there are some PQs (Radio and Comms, Navigation, Presentation, Interpretation) that could easily be assessed somewhere other than a vessel or field camp in the polar regions and this will happen. Our more complex, nuanced and potentially hazardous PQs like Lead a Hike and Drive a Small Boat/Zodiac can’t be tested using scenarios and role-playing elsewhere. This is why we aren’t just adopting a boating qualification from another provider because we want to see you doing your job, in the ice, in the wind with the time pressures and an irate EL on your case – this is the real job of a polar professional and there is no where else in the world that can simulate this. Because of the integrity of our scheme and the real life Workplace Based assessment we provide with a much more valuable and recognized qualification.

RECOGNITION OF CURRENT COMPETENCY (RCC)

WHY IS THE RCC PROGRAM NOT OPERATING?

The RCC scheme is an Initial Polar Offering (IPO) to acknowledge people who have already been in the industry for a long time. They bring an enormous amount of experience, judgement and skills to play and we would like them to be part of this Association and to be able to access that knowledge so we see value in a period of time that people can be vetted by peer endorsement, attestation and paper review. We have run two RCC initiatives at the direction of the PTGA Board and while they have been appreciated they are very time consuming. This is not to say we will not offer RCC opportunities in the future. Stay connectred via the website and newsletters and make sure you know about it if it happens. The real value in the PTGA testing system is engaged performance testing with a fellow industry professional. The RCC process doesn’t do this so we want to get down to our core business and actually engage with people and their skills.

MEMBERSHIPS

HOW DO I LOGIN TO MY PRO FILE?

PTGA Members can login to view/edit their Pro Files here. If you have forgotten your membership Pro File password, you can go to this link to reset it.

HOW DO I RENEW MY MEMBERSHIP (CANCELLED, EXPIRED OR ACTIVE)?

You can renew your membership by logging into your Pro File and clicking on the green RENEW MEMBERSHIP button.

VIDEO INSTRUCTIONS
Here’s a short video showing you how: https://youtu.be/DeAEa4Ij_rQ or you can follow these steps:

STEP BY STEP INSTRUCTIONS
1. Go to https://www.joinit.org/o/ptga/members
2. Enter your email address and click the green LOOKUP EMAIL button
3. On the next screen, enter your password and follow the onscreen instructions.
TIP: Use the Forgot Password? link if you cannot remember your password.
4. Once logged in, click on the green RENEW MEMBERSHIP button
5. Now you can enter your credit card details and finish the process.

I'VE FORGOTTEN MY MEMBERSHIP PASSWORD, HOW DO I RESET IT?
HOW DO I EDIT MY PRO FILE?
HOW DO I ADD A PICTURE TO MY PRO FILE?
HOW DO I CHANGE MY MEMBERSHIP TYPE?
WILL I BE REMINDED ABOUT MY UPCOMING MEMBERSHIP RENEWAL?
WHEN DOES MY MEMBERSHIP EXPIRE?
MY CREDIT CARD HAS EXPIRED/CHANGED, HOW DO I CHANGE MY CREDIT CARD DETAILS?
MY CREDIT CARD WAS FULL SO MY RENEWAL FAILED, WHAT DO I DO NOW?
CAN I MANUALLY RENEW MY MEMBERSHIP?
HOW DO I CANCEL MY MEMBERSHIP?
HOW DO I LOGIN TO THE WEBSITE?