This page contains Frequently Asked Questions the are relevant to Guides.
For other FAQs please go to General FAQs, Assessor FAQs or Operator FAQs.
THE COMPANY I WORK FOR DOESN’T USE THE PTGA FRAMEWORK – CAN I STILL USE IT?
Yes, you can still become a member and become assessed by either an independent PTGA Assessor, online assessment or through one of our Training and Assesment Providers. MORE INFORMATION…
POLAR QUALIFICATIONS (PQs)
HOW CAN I GET PQS?
A guide can gain PQs through a company they work for if that company is licensed, via online assessment options or privately using an independent assessor or Training and Assessment Provider.
HOW CAN I GET TRAINING IN ANY OF THE PQ AREAS?
There are a number of ways you can get training to the PQ syllabus: 1. You can seek out any of our approved Training and Assessment Providers who advertise programs through the PTGA website. 2. If the Company you work for has a PTGA Assessor you can seek training through them as their internal training program probably uses the PQs as standards. 3. If the Company you work for or going to work for, has a training program you can ask them to focus on it.
IF I GAIN PQS AND GUIDE STATUS DO THEY LAST FOREVER?
As long as you are a financial member of the PTGA and continue the 4 yearly revalidation process they can. If either of these things expires you cannot claim your PQs as valid to any employer. See also FAQ What happens to my PQs/status if I want to take a break from the industry.
WHAT ARE THE ON-LINE MODULES FOR?
The online modules are short learning courses we have designed around different interest topics in polar tourism. They are not compulsory but if you are serious about having more to offer your clients then these modules target topics you may have a weakness in. By collecting more you can add them to your Pro-File and it is proof to any current or future employer you have done a range of extra study and made yourself more valuable.
I HAVE QUALIFICATIONS FROM SOMEWHERE ELSE – CAN I USE THEM?
You can present your qualifications or awards from anywhere else. First read through the Cross-credit matrix and see if your qualification is in there and if there are any ‘extra’ things to be done to ensure equivalency. If your award is not in there contact the PTGA Admin and you will need to send a copy of the syllabus and course content so we can check its equivalency and put it on the Matrix.
WHAT HAPPENS TO MY PQS AND GUIDE STATUS IF I WANT TO TAKE A BREAK FROM THE INDUSTRY?
If you are taking a break from guiding or direct industry involvement (trying another job/career, having family etc) and let your membership lapse (therefore your qualifications are no longer active or acknowledged) then you may put your qualifications ‘on hold’ until you require them in future. Qualifications can be put on hold for a maximum of four years from the date you sat your assessments or last revalidated.
It is your responsibility to apply to PTGA requesting that your qualifications and status be put on hold. Please contact us with the dates you would like your qualifications/status on hold from/to. This must be done in advance and won’t be granted retrospectively.
If less than four years has elapsed since your assessment or last revalidation and you decide to re-join the industry and PTGA, you will have to provide a strong portfolio of evidence to prove your continued currency. In addition, an Assessor will need to acknowledge overall competence in the workplace and identify any specific deficits which may need formal testing. If a qualification has been on hold for more than four years, you will be required to re-sit the assessment. Your PQs and Guide status will sit until your revalidation period comes up and if you don’t renew your membership and revalidation you will be removed from the system.
WHERE DO I LOG ALL OF MY EXPERIENCE?
Please download your PTGA log template to keep a record of your experience. The more detailed and current you keep this the easier and quicker the re-validation process will be.
WHAT IS WORKPLACE BASED ASSESSMENT?
PTGA offers the opportunity to use Workplace Based Assessment (WBA). We believe the best, and most natural, way to test a guides competence is to see them doing their ‘normal’ work. Of course there are some PQs (Radio and Comms, Navigation, Presentation, Interpretation) that could easily be assessed somewhere other than a vessel or field camp in the polar regions and this will happen. Our more complex, nuanced and potentially hazardous PQs like Lead a Hike and Drive a Small Boat/Zodiac can’t be tested using scenarios and role-playing elsewhere. This is why we aren’t just adopting a boating qualification from another provider because we want to see you doing your job, in the ice, in the wind with the time pressures and an irate EL on your case – this is the real job of a polar professional and there is no where else in the world that can simulate this. Because of the integrity of our scheme and the real life Workplace Based Assessment scheme we provide you with a much more valuable and relevant qualification.
RECOGNITION OF CURRENT COMPETENCY (RCC)
WHY DID THE RCC PROGRAM STOP?
The RCC scheme was an initial polar offering (IPO) to acknowledge people who have already been in the industry for a long time. They bring an enormous amount of experience, judgement and skills to play and we would like them to be part of this Association and to be able to access that knowledge so we see value in a period of time that people can be vetted by peer endorsement, attestation and paper review. But the real value in the PTGA testing system is engaged performance testing with a fellow industry professional. The RCC process doesn’t do this so we want to get down to our core business and actually engage with people and their skills. For that reason we encourage long term industry professionals to get in while this recognition of their extensive time in the field exists.
HOW DO I LOGIN TO MY PRO FILE?
You can login to your account from where you can access all details of your account, personal details, qualifications, file vault and membership details.
HOW DO I RENEW MY MEMBERSHIP (CANCELLED, EXPIRED OR ACTIVE)?
Simply login to your account and click on the “Membership & Clubs” tab. This will show you the current status of your membership and if it’s available to renew you will see an option to renew. If your membership has lapsed or expired you can simply pay to renew within 30 days and we’ll continue your membership from where it was before. After 30 days we will start a new membership period from the day you pay.
I'VE FORGOTTEN MY MEMBERSHIP PASSWORD, HOW DO I RESET IT?
Go to the login page and click the Forgotten Password link. This will guide you through resetting your password. PTGA and Tahdah staff do not have access to passwords as they are one-way encrypted for your security and protection, but you can create a new password.
HOW DO I EDIT MY PRO FILE?
Simply login to your account, click on the “Personal Details” tab to see all the information we hold about you and edit your details.
HOW DO I ADD A PICTURE TO MY PRO FILE?
Simply login to your account and click on your profile picture to upload a new photo.
HOW DO I CHANGE MY MEMBERSHIP TYPE?
WILL I BE REMINDED ABOUT MY UPCOMING MEMBERSHIP RENEWAL?
WHEN DOES MY MEMBERSHIP EXPIRE?
Simply login to your account, click on the “Memberships & Clubs” tab to see all the details about your membership including the renewal date. You will receive a reminder about your upcoming renewal 30 days, 14 days and 7 days in advance.
MY CREDIT CARD HAS EXPIRED/CHANGED, HOW DO I CHANGE MY CREDIT CARD DETAILS?
Simply login to your account, click on the “Privacy/All Settings” tab and then on saved cards where you can add and remove saved cards.
MY CREDIT CARD WAS FULL SO MY RENEWAL FAILED, WHAT DO I DO NOW?
CAN I MANUALLY RENEW MY MEMBERSHIP?
HOW DO I CANCEL MY MEMBERSHIP?
Please contact us with any queries prior to cancelling, so that we can help. If you still need to cancel, you can do so by logging in to your account, click on the “Memberships & Clubs” tab to see all the details about your membership including the renewal date. From there, there is the option to request cancellation.
HOW DO I LOGIN TO THE WEBSITE?
Please contact the PTGA if you would like to contribute any FAQs to this section.
FAQs ON THIS PAGE…
– Polar Qualifications (PQs)
– RCC Programme